Privacy Policy
At ViloEvent, your trust and privacy are paramount. This policy details the data we collect, how it is secured, and how your privacy rights are protected when buying tickets, organizing events, or scanning gate passes.
1. Information We Collect
We collect only the essential information needed to issue dynamic QR passes, process payments securely, and verify admission at event gates:
- Account Credentials: Full name, email address, and phone number when creating an account or placing a ticket order.
- Payment Data: All card and bank transactions are processed through certified PCI-DSS compliant providers (Stripe, Paystack, Flutterwave). We never store raw credit card numbers on our servers.
- Door Validation Records: Timestamps and entrance gate check-in status when a ticket QR code is scanned.
- Organizer KYC: Identification details and verified bank account information for settling revenue disbursements.
2. How We Use Your Information
Your information is used strictly for ticketing operations, box-office accounting, and customer safety. We do not sell or rent personal information to third-party advertisers.
- Generating unique, cryptographic dynamic QR tickets for fast entrance.
- Delivering email receipts, booking confirmations, and event update alerts.
- Facilitating direct organizer revenue withdrawals and 5% fee reconciliation.
- Preventing counterfeit tickets, automated scalper bots, and fraudulent chargebacks.
3. Data Security & Encryption Standards
All network communication, ticket verification requests, and database storage are protected with enterprise-grade cryptographic standards:
- TLS 1.3 encryption across all website and mobile API connections.
- AES-256 encryption at rest for sensitive data and ticket QR signing keys.
- Granular role-based permissions preventing unauthorized gate staff access.
4. Your Privacy Rights & Controls
You have full control over your personal data. You may at any time:
- Access and export your complete ticket purchase history.
- Request permanent account deletion via our 3-step in-app confirmation workflow.
- Opt out of marketing broadcasts with a single click in any notification.
5. Contact Privacy & Compliance
For questions regarding this policy or to submit a data request, please reach out to our privacy compliance team at privacy@vilobeat.com.