Privacy Policy & Data Protection

At ViloEvent, your trust and privacy are fundamental. This policy outlines how we handle, protect, and utilize your personal information across our web ticketing storefront and mobile organizer scanner app.

EFFECTIVE DATE: AUGUST 2026•VERSION 2.0 ACTIVE

SECTION 01//

Information We Collect

We collect minimal data required to issue digital ticket passes, process secure payments, and verify attendee admissions at the door.

Account & contact details (Full Name, Email address, Phone number).

Payment tokenization via PCI-DSS compliant providers (Stripe, Paystack, Flutterwave) — we never store raw credit card numbers.

Device telemetry and gate pass validation logs when scanning QR passes at events.

Organizer verification credentials (Government ID & payout bank accounts).

SECTION 02//

How We Use Your Data

Your data is used strictly for ticketing transactions and admission verification. We never sell your personal data to third-party ad brokers.

Generating unique, anti-counterfeit dynamic QR gate passes.

Sending transaction receipts, pass updates, and event time/venue alerts.

Disbursing ticket revenues directly to event organizers' verified bank accounts.

Preventing fraudulent chargebacks, bot ticket scalping, and duplicate gate entries.

SECTION 03//

Data Security & Encryption

All ticket generation, gate scanning, and financial handshakes are protected with bank-grade encryption protocols.

End-to-end TLS 1.3 encryption for all data in transit.

AES-256 encryption at rest for stored records and cryptographic QR keys.

Strict role-based access control (RBAC) ensuring only authorized venue staff can scan tickets.

SECTION 04//

Your Rights & Data Portability

You retain full ownership and control over your personal information at all times.

Right to request an export of all your ticket purchase and event history.

Right to request permanent deletion of your profile and payment tokens.

Opt-out controls for promotional artist emails with single-click unsubscription.

Questions regarding your personal data?Contact our Data Protection Office at privacy@vilobeat.com

Email Legal Desk