Ticketing & Refund Policy

We believe in complete transparency and fair buyer protection. Learn how refunds, cancellations, and rescheduled live shows are handled across all events powered by ViloEvent.

EFFECTIVE DATE: AUGUST 2026•100% BUYER ESCROW BACKED

POLICY 01//

Cancelled Events (100% Automatic Refund)

AUTOMATIC REFUND

If an event is cancelled by the organizer and not rescheduled, all ticket buyers receive an automatic 100% full refund to their original payment method.

Refunds are processed automatically within 24-48 hours of official cancellation.

Funds reflect in your bank account or card balance within 3-5 business days.

Zero cancellation fees or penalties are deducted from ticket buyers.

POLICY 02//

Postponed or Rescheduled Events

PASS TRANSFERRED OR REFUNDABLE

If an event date or primary venue is changed by the organizer, your ticket pass remains 100% valid for the new date.

Your dynamic QR pass updates automatically in your wallet with the new date/time.

If you cannot attend the rescheduled date, you have a 14-day window to request a full refund via your order confirmation link.

POLICY 03//

General Admission & Non-Refundable Passes

HOST SPECIFIC

Live events with confirmed schedules follow the host's specified refund window (typically non-refundable within 48 hours of showtime).

Organizers may set their own early cancellation policy (e.g. refunds allowed up to 7 days before event).

If you can no longer attend, you may securely transfer your pass to another attendee directly from your ticket view.

POLICY 04//

Fraudulent or Invalid Gate Entry Disputes

PROTECTED ESCROW

Our gate scanners verify cryptographic dynamic QR passes in real time. If an unauthorized duplicate is detected, immediate investigation is triggered.

If an organizer denies entry to a verified pass holder without cause, ViloEvent escrow protection investigates and issues a direct refund.

Counterfeit or altered screenshots presented by third-party scalpers are not eligible for refunds.

Need assistance with a ticket refund or transfer?Reach out to our Ticketing Support Desk at support@vilobeat.com

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