Cancellation & Refund Policy

1. Cancelled Events

If a concert, festival, or live event is officially cancelled by the organizer, ticket holders are entitled to an automatic full refund of 100% of the ticket face value back to their original payment method. Refunds are typically processed within 5 to 10 business days depending on the attendee's issuing bank.

2. Rescheduled or Relocated Events

If an event date or primary venue location is significantly modified:

• Your purchased passes will automatically remain valid for the new date and venue.
• If you cannot attend the revised schedule, you may submit a refund request within 14 days of the official reschedule announcement.

3. Standard Ticket Sales & Change of Mind

Unless an event is cancelled or significantly altered by the producer, all ticket sales are final. If you can no longer attend an event, you may forward your individual digital ticket pass to a friend using the "Forward Pass" feature on your digital ticket page.