Terms of Service

1. Platform Overview & Role

ViloEvent provides ticketing infrastructure, door check-in telemetry, and promotional placement tools for live concerts, nightlife, and festivals. ViloEvent facilitates transactions between event hosts (organizers) and attendees (ticket buyers).

2. Platform Fees & Commission

ViloEvent charges a standard flat 5% platform commission on all gross ticket sales across published events. This fee is automatically calculated upon order completion and retained from gross payouts during organizer settlement.

Optional advertorial placements (such as $150/day Hero Banner, $70/day Top Side Spotlight, $25/day Lower Top Grid, or $20 Public Storefront Listing) are billed separately per country/day and are activated automatically upon confirmed payment.

3. Ticket Passes & Gate Validation

Each digital pass purchased on ViloEvent is assigned a unique cryptographic QR token.

• Tickets are single-use by default. Once verified by security scanners, the pass is locked to prevent duplicate entry.
• In the event an attendee leaves the venue temporarily, door staff may grant temporary exit status to enable re-entry.
• Reselling tickets on unauthorized secondary exchanges at scalped rates is strictly prohibited.

4. Host Payouts & Disbursements

Event organizers can request revenue withdrawals directly from the ViloEvent app or web portal. Disbursements are audited against 5% platform fees and settled via direct bank transfer accompanied by an official Bank Reference Number for end-to-end traceability.

5. Event Cancellations & Rescheduling

Organizers are obligated to deliver events as advertised. If an event is cancelled, 100% of ticket face value is refunded to buyers. In the event of rescheduling, tickets remain valid for the new date or are refundable upon buyer request.